Outsourced IT support in the UK is easy to find. However, does your MSP offshore your out of hour calls? We pride ourselves in having a dedicated UK based out of hours team here in our Predictive Management Centre in Milton Keynes, Buckinghamshire.
Why is it important for your out of hours team to be UK based?
Because there is often a cultural and process disconnect when running a follow the sun model of support and because we want to ensure your systems are available to staff when they come into work.
The work completed during the night is critical to the health of IT support to ensure we assist in raising workforce productivity with your employees and in turn allowing your business to give an even better customer experience.