OneCare Managed IT services

Managed IT Support for global businesses

OneCare is our Managed IT Service Desk.

The strength of OneCare is founded on our considerable expenditure on the right talent and enterprise tools. It gives us the ability to ensure that clients enjoy the levels of service they deserve.

A proven product that is already looking after some of the largest networks in Europe, OneCare success is not defined by standard service level agreements. Neither do we simply concentrate on fixing problems after the event. Instead our delivery is focused on root cause analysis of potential problems.

This approach puts us at the forefront of the industry. It also facilitates a wholly client-centric approach. You benefit from a single point of contact for incident management plus ownership and tracking to request management, managed services support and onsite resource scheduling.

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Managed 24/7 Service Desk Benefits

The benefits of working with Managed 24/7 to create an outsourced IT service desk which supports your business include:

  • Stronger alignment between IT and the business, changing IT from a cost centre into a true business enabler.
  • Improved service delivery and customer satisfaction rates through better event, incident and request management – Saving your IT service desk team time, money and effort on resolving issues.
  • Reduced costs through improved use of resources by analysing when you need engineers available and the tasks you want them to complete.
  • Improved IT staff productivity by advising and putting in place programmes of work which automate many manual day to day IT processes.
  • Greater visibility of IT costs and assets means IT will become more accountable to the business and can enable delivery against customer and organisational objectives.
  • Better management of business risk and service disruption or failure as a proactive approach to IT will give the IT teams visibility of where potential problems may be happening so they can put a fix in place before the issue becomes business critical.
  • A more stable IT service environment which mitigates IT risks, achieves greater interoperability between systems and reduces user complaints.

“Managed 24/7 are a great team. We have been working with them since 2010 and just renewed for another 3 years.“

J.A, Professional Services Sector

OneCare Delivers

24/7, 365 UK support, delivering on Service Excellence

24/7, 365 UK support, delivering on Service Excellence and eXperience Level Agreements rather than just an SLA. Our culture dictates that each call we receive is a failure

In-depth analysis of all systems

In-depth analysis of all systems aligned to their operational value - identifying and preventing business-critical system outages

An outcome delivery focus

An outcome delivery focus on root cause analysis of potential problems - we don't just fix resulting issues

Automation services

Automation services allowing continual investment in value-add activities

Active analysis of issues to strengthen resilience

Active analysis of issues to strengthen resilience

A client-centric approach with a single point of contact

A client-centric approach with a single point of contact for incident management plus ownership and tracking to request management, managed services support and onsite resource scheduling

Certified with BSI ISO accreditations

Certified with BSI ISO accreditations ISO27001, ISO20000, ISO9001 and ISO14001

Peace of mind from a proven service that is already looking after some of the largest networks in Europe

Peace of mind from a proven service that is already looking after some of the largest networks in Europe

Strong vendor relationships

Strong vendor relationships giving access to the world's top vendors

 

 

Case Study: Bates Wells Braithwaite

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Best Western
Manchester City
Hitachi
First
Virgin Trains

Get in touch

Speak with us today to discuss how we can provide outstanding service to your business at all times, no exceptions.

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