Case Study: Bates Wells Braithwaite
OneCare is our Managed IT Service Desk.
The strength of OneCare is founded on our considerable expenditure on the right talent and enterprise tools. It gives us the ability to ensure that clients enjoy the levels of service they deserve.
A proven product that is already looking after some of the largest networks in Europe, OneCare success is not defined by standard service level agreements. Neither do we simply concentrate on fixing problems after the event. Instead our delivery is focused on root cause analysis of potential problems.
This approach puts us at the forefront of the industry. It also facilitates a wholly client-centric approach. You benefit from a single point of contact for incident management plus ownership and tracking to request management, managed services support and onsite resource scheduling.
“Managed 24/7 are a great team. We have been working with them since 2010 and just renewed for another 3 years.“J.A, Professional Services Sector
24/7, 365 UK support, delivering on Service Excellence and eXperience Level Agreements rather than just an SLA. Our culture dictates that each call we receive is a failure
In-depth analysis of all systems aligned to their operational value - identifying and preventing business-critical system outages
An outcome delivery focus on root cause analysis of potential problems - we don't just fix resulting issues
Automation services allowing continual investment in value-add activities
Active analysis of issues to strengthen resilience
A client-centric approach with a single point of contact for incident management plus ownership and tracking to request management, managed services support and onsite resource scheduling
Certified with BSI ISO accreditations ISO27001, ISO20000, ISO9001 and ISO14001
Peace of mind from a proven service that is already looking after some of the largest networks in Europe
Strong vendor relationships giving access to the world's top vendors