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Our team works by 'the best knowledge is shared knowledge'

We're here for you with white papers, research reports, webinars and more — all aimed at helping to provide a solution to your challenge and to educate you along the way.

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Research Reports and White Papers

outsourcing your it service desk white paper
 Outsourcing your IT Service Desk: Challenge or Opportunity? 

This document explores the opportunities and challenges associated with the outsourcing of IT support. It offers IT and business executives a balanced and realistic approach for maximising the benefits of this outsourcing and the applicability of this service to their business


managed 24 7 workforce productivity report cover
 UK IT Workforce 2017 Productivity Guide 

How does IT & Technology affect workforce productivity in the United Kingdom?

We worked with YouGov with a focus on the private sector to discover the findings. 


future of the it service desk white paper
 The Future of the IT Service Desk White Paper 

This document describes a vision of the IT Service Desk that we believe our customers will have begun adopting by 2020, identifying key areas of change and how IT Service Desks need to develop in the coming years to meet future challenges to match business objectives.


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