Research Reports and White Papers
Outsourcing your IT Service Desk: Challenge or Opportunity?
This document explores the opportunities and challenges associated with the outsourcing of IT support. It offers IT and business executives a balanced and realistic approach for maximising the benefits of this outsourcing and the applicability of this service to their business
The Future of the IT Service Desk White Paper
This document describes a vision of the IT Service Desk that we believe our customers will have begun adopting by 2020, identifying key areas of change and how IT Service Desks need to develop in the coming years to meet future challenges to match business objectives.