As part of our 'Women in ...' series, we have interviewed prominent women within our business. This interview is with Amber Fergusson, Project Co-ordinator at Managed 24/7.
Please introduce yourself, your background and your job role at Managed 24/7
I’ve been working within the IT industry for over five years. I started off as a First Line Analyst in my previous role and joined Managed 24/7 as a Second Line Analyst within the Out of Hours Team.
In my previous role as a First Line Analyst I was given the opportunity to go to South Africa for two weeks to assist with a service transition, which is where my passion for Projects stemmed from. I quickly realised that working in Projects was something I wanted to do, so I scraped together my savings and booked myself onto an intensive PRINCE2 course to give myself a better understanding of the methodology and practices used in Project Management.
Whilst working on the Out of Hours Team, I was lucky enough to be given the opportunity to do a ‘Day in the life of’ with the Project Management Team. Knowing this was my big moment to prove my capability, I took a hands-on approach to show what I could contribute to the team.
I must have done something right because I was brought on as a Project Co-ordinator in March this year. My job role consists of co-ordinating project schedules and resources, liaising with clients to identify and define project requirements, scope and objectives whilst ensuring that clients' needs are met as the project develops.
What processes do you work by and why in projects?
In our Project Management Team, we apply the PRINCE2 methodology. The biggest benefit of this is that PRINCE2 has a defined structure for every part of the project - for communication, accountability and delegation - to get the most effective results. With Managed 24/7 having numerous customers in different industries, using the PRINCE2 approach is what suits us as a business best due to the fact that it can be applied to any type of project within any industry sector.
Why do you enjoy working at Managed 24/7?
Working at Managed 24/7 we’re ahead of the game. If you have an idea to bring to the table your opinion is valued. I’ve never worked in a company before where I could walk up to the CEO to ask for his point of view or ask for guidance on how to approach something and that is something I find very uplifting working here.
What advice would you give to anyone looking to get into project management and working at Managed 24/7?
No day is the same at Managed 24/7 and working within the Project Management Team is a fast-paced role. Yes, at times it can be stressful and you’re constantly on the go but once the project is complete and you look at back at what you’ve accomplished it's extremely fulfilling.
Managed 24/7 are currently recruiting for positions throughout the business. For more information visit our current vacancies here.