Windows and doors manufacturer, Everglade Windows has chosen Managed 24/7 as its IT and telecommunications managed services provider, to help support and evolve the company’s IT infrastructure as it expands and increases its number of manufacturing plants.
Following the opening of its second manufacturing plant on 19th January 2015, Everglade Windows’ carried out an audit of its IT infrastructure as its backup system started failing and it did not have a disaster recovery plan in place. It also began to experience issues with server maintenance. Vinod Gopal, Managing Director at Everglade Windows, comments: “Everglade Windows continues to grow and following the opening our additional plant, we noticed a drop in the performance of our IT infrastructure. We discovered that we simply didn’t have the amount of resource needed to maintain our IT environment at the level we require it to be.”
Managed 24/7 has created a technology roadmap to identify and align Everglade Windows’ IT needs to its business growth demands and recommended areas where the network could be improved such as its resiliency and disaster recovery capability, which are high on the company’s agenda.
When Managed 24/7 came in to visit us, the team put us at ease straight away with their business-focused methodology to IT. Compared to other providers we engaged with, Managed 24/7's consultancy and forward thinking approach really stood out to us.
Vinod continues. “To date, we have worked on a reactive basis, fixing IT problems when something is broken. It’s refreshing to now be working in partnership with a company whose ethos is to offer end to end, real-time monitoring and analysis in order to predict trends in performance to spot potential issues and stop them before they become a problem.”
As well as implementing Managed 24/7’s disaster recovery service, Everglade Windows has also purchased its predictive monitoring & business intelligence service, outsourced IT support, and its cloud services. Furthermore, the solution offers Everglade Windows a Cisco UCS Server solution with a Nimble Flash Storage flash array uniting server, networking, storage access and virtualization resources in one system. This provides a simple transition into the dedicated Private Cloud environment being provided by Managed24/7.
Managed 24/7 will now handle all of Everglade Window’s day-to-day support, as well as its technical maintenance and long term business planning.
Vinod concludes, “Managed 24/7 has customised its support agreement to meet our needs rather than giving us a list of services it offers and asking us to pick and choose what we would like. It has also made valid suggestions for us to upgrade some of our servers and network devices to bring our network up to date. This will fundamentally help us to increase efficiency and help our staff and factory machinery be more productive. It is important for us to work with a professional company that wants to build a long-term relationship with Everglade Windows and help us grow by implementing the latest technology, and I believe we have found this with Managed 24/7.”