Case Study: Hypnos Beds
IT and IIOT Management is highly critical to manufacturing organisations, but it can put a strain on internal resources.
From electrical manufacturing to automotive and production, we provide full IT support and management to the key manufacturing segments. Managed 24/7 understands the requirements and restrictions that impact manufacturers and work with our customers to ensure IT does not affect the day to day operations of the business.
Our services includes onsite and remote support. We also operate a 24/7 customer portal to streamline support requests and meet our SLAs. Our system also enables us to track reoccurring problems and identify areas of improvement.
Working with a six-sigma methodology, we seek and improve the quality of process outputs by identifying and removing the causes of errors which allows us to deliver better results at optimum productivity.
Preparing for the future
The manufacturing industry is changing, and technology is a significant driving force with innovations such as smart connected factories. Networks and network management is critical to the success. We partner with industry leading brands to provide our customers with leading solutions, from improving your manufacturing equipment processes using industrial IoT, to monitoring your sensors using our network analytics and management tools to focus on what really matters with real time performance analytics 24 hours a day 7 days a week 365 days a year.
We deploy solutions that can future-proof and streamline the manufacturing process.
“They look after all of our systems and our infrastructure and they deliver on it“Bob Eastoe, Hypnos Beds
24/7, 365 UK support, delivering on Service Excellence and experience Level Agreements rather than just an SLA. Our culture dictates that each call we receive is a failure
In-depth analysis of all systems aligned to their operational value - identifying and preventing business-critical system outages
An outcome delivery focus on root cause analysis of potential problems - we don't just fix resulting issues
Automation services allowing continual investment in value-add activities
Active analysis of issues to strengthen resilience
A client-centric approach with a single point of contact for incident management plus ownership and tracking to request management, managed services support and onsite resource scheduling
Certified with BSI ISO accreditations ISO27001, ISO20000, ISO9001 and ISO14001
Peace of mind from a proven service that is already looking after some of the largest networks in Europe
Strong vendor relationships giving access to the world's top vendors