Case Study: Bates Wells Braithwaite
With growing economic challenges, legal businesses are facing ever increasing pressure for technology to improve, innovate and drive better workforce productivity.
Working with many award winning legal companies including Bates Waite Braithwaite and Birketts LLP, we have extensive knowledge and experience in the requirements and challenges faced within IT in the Legal sector.
Managed 24/7 offer an award-winning UK based IT service desk for legal companies which understands:
Here at Managed 24/7, we work closely with best of class manufacturers; such as Cisco, Microsoft, Tegile and many more. These partnerships allow us to consistently provide ahead of the curve innovative technology solutions to our customers. The team are some of the most qualified in the industry and we continue to work effectively with manufacturers to ensure our customers are making the right technical decisions.
“Managed 24/7 are a true extension of our IT team, at all levels. They own the problem“Chris Simmons, IT Director - Bates Wells Braithwaite
24/7, 365 UK support, delivering on Service Excellence and experience Level Agreements rather than just an SLA. Our culture dictates that each call we receive is a failure
In-depth analysis of all systems aligned to their operational value - identifying and preventing business-critical system outages
An outcome delivery focus on root cause analysis of potential problems - we don't just fix resulting issues
Automation services allowing continual investment in value-add activities
Active analysis of issues to strengthen resilience
A client-centric approach with a single point of contact for incident management plus ownership and tracking to request management, managed services support and onsite resource scheduling
Certified with BSI ISO accreditations ISO27001, ISO20000, ISO9001 and ISO14001
Peace of mind from a proven service that is already looking after some of the largest networks in Europe
Strong vendor relationships giving access to the world's top vendors