Four Core Services to enhance and extend existing support teams

Managed 24/7 focuses on four core services to deliver a seamless joined up technical architecture, building solid foundations to extend capability and resilience. Each service is a standalone in itself. However they can be combined to create a seamless suite of best in class technical capability managed from one dashboard and one team. Our IT support team is based always in the UK and 24x7x365. 

Customers need the flexibility to have core IT, Communications and Applications based either on-premise, in Private or Public Cloud or a mixture of both. Digital transformation has driven complexity of IOT and traditional IT. Having a partner that is flexible with monitoring and reporting tools to deliver a seamless service is key.

Managed 24/7 uses four different monitoring and reporting platforms along with Business Intelligence to deliver at a glance monitoring, reporting and the capability for our qualified technical team to manage all forms of your technology 24x7x365 as an extension to your existing team or as a complete outsourced solution.

Speak to our customers and see why they don't leave us. Come into the network operations centre and see us in action or request a demonstration of our "See What We See" Business Intelligence dashboard to see what you are missing out on.

3,204

Average number of change requests processed per month

99.9%

The average customer satisfaction rating we have received for the past 12 months is 99.9%

We operate a customer satisfaction survey (CSAT) and reward our workforce for high achievement ensuring we are focused on the outcome not just the technical issue

94.6% of our business is made up of word of mouth recommendations

94.6%

We do not advertise. Our customers are kind enough to recommend us to others.

100.0%

SLA Achievement

Current month

100.0%

Critical Ticket SLA Achievement

Current month

99.3%

General Performance

Current month

Extend your existing team or fully outsource

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