Unified Communications
Managed 24/7 offers a full suite of Unified Communications advanced services. From initial discussions, readiness assessments, scoping and full deployments including project management.
Unified Communications is the convergence of all business communication applications, across a range of interfaces including PC, Telephone, Web or Mobile.
Integrated Phone & Applications
Users can access and respond to any communication message, (voicemail, text and e-mail) and react to real-time communication (phone calls, instant messaging, video conferencing etc) from one interface. Users are able to seamless switch between communication applications whilst a communication application is in progress. For example switching from a mobile phone to desk phone or click to call the sender of an e-mail.
Unified Communication works irrespective of device or location whilst providing access to the same directories and application of each application. Business Communication applications on disparate system can now be presented in one interface with one address book allowing a user to seamless switch. UC provides simplified interaction between agent and customer - users of unified communication can manage all their voice and messaging applications from one interface and customers can contact individuals through single number access.
As with all of our Advanced Services, our customer’s have the option to add UC to their existing SmartDesk service and/or opt to ensure low cost on-going maintenance under a new or existing OneCare contract.
