Improve Technology Support
Your organisation and its ability to support its IT infrastructure is unique and our staff work closely with you to deliver complimentary products and services to ensure IT works for your business and IT functions.
Whether your business has no IT resource and is looking for a dedicated pro-active helpdesk 24x7x365 or has a team of 200 IT staff complete with IT managers, we have some unique and complimentary services to assist.
Our service desk and our processes are delivered ensuring customer satisfaction is measured and monitored whilst using ITIL principles and best practices to deliver our service.
________________________________________________________________________________
For organisations with an internal IT Function
Working with organisations with an internal IT function is about understanding challenges and delivering bespoke services. Our services include:-
NMAAS - Network Management As a Service
Unified Dashboards provides Enterprise Class network monitoring capability without the cost, training and complexity of traditional Network Management Solutions.
Applications & Systems Monitoring
24x7x365 Pro-Active Applications and Systems Monitoring, immediate notification of failures, capacity and SLA reporting and monitoring
Third & Fourth Line Support, Out of Hours Coverage
We can provide 3rd and fourth (vendor) level escalation and out of hours coverage to compliment internal IT teams.
________________________________________________________________________________
For organisations without an IT Function
Our Network Operations Centre in Milton Keynes co-ordinates a UK engineering workforce made up of some of the most highly qualified and very best IT engineers in the country. We call our outsourced helpdesk offering, SmartDesk. We become your companies IT helpdesk resource.
The SmartDesk support team remotely diagnoses and fix technology issues, in many cases before clients know of an impending problem, improving company and employee productivity. What’s more we will work within strict Service Levels pre-agreed with you. If we do not meet our expectations in any given month you will receive financial compensation from us.
The SmartDesk solution provides three different service options: Essential, Advanced and Enterprise. Each provides different level of coverage, services and availability.
