OneCare support is characterised by the culture of Managed 24/7. It dictates that each call we receive is a failure. So we go out of our way to deliver the levels of service that you expect and deserve.
A proven product that is already looking after some of the largest networks in Europe, OneCare success is not defined by standard service level agreements. Offering 24/7/365 UK support, we work to Service Excellence and eXperience Level Agreements to ensure client satisfaction.
Neither do we simply concentrate on fixing problems after the event. Instead our delivery is focused on root cause analysis of potential problems. We actively scrutinise issues to strengthen resilience, and we closely analyse all systems in relation to their operational value, allowing us to identify and prevent business-critical system outages.
This approach puts us at the forefront of the industry, and is made possible by careful and considerable investment in the right talent and the most powerful enterprise tools. It also facilitates a wholly client-centric approach. You benefit from a single point of contact for incident management plus ownership and tracking to request management, managed services support and onsite resource scheduling.
of UK businesses still haven't implemented workflow automation and MPS services
of a tree or the equivalent in paper which the average office worker uses per year (10,000 pages)