With the launch of iPhone 4 following rapidly after the launch of iPad, what is the impact to the business community?
Information is becoming easier to share and access which is allowing business leaders and employees to access the information they need at the right time to make essential and better decisions. This technology can make businesses not only more operationally efficient but deliver better customer experience than ever before, whilst delivering huge competitive edge over late adopters.
John Pepper, Managing Director of Managed247 comments;”Despite some reports, iPhone’s and iPads can be secured to the tightest of security regulations. Also, i.X tools allow employees to collaborate with each other and with their customers like never seen before.
Let me give you an example. We are working with a business that has receptionists that sit behind a desk and when guests visit the reception area, they sign in at the desk, then the phone goes, then the receptionist makes a coffee for the guest etc etc. High workload, no mobility and potentially poor customer experience. Pretty standard stuff right?
We are trialling and developing an iPad reception application that provides the receptionist with a sign in tool where the customer signs themselves in on an iPad, whilst on a different iPad it provides the call management console so calls can be routed effectively by the receptionist. This, in conjunction with a bluetooth headset provides, total mobile reception areas. Providing the receptionist is able to see a WiFi connection they are able to operate. Reception areas and the role of the receptionist will change forever.
Whats more of course, we couple this with a hosted voice solution so the call cost savings pays for the solution in less than a month in most cases!”
The key is that these devices are great socially (ie you will use them at weekends etc) but are also incredibly powerful work tools that at nights and weekends can turn themselves into social tools. Whether you love or hate Apple mobile devices, they are changing the way we work, live and play forever…….