Lower Maintenance Costs
OneCare is our answer to simplifying and lowering the cost of technology maintenance whilst ensuring maximum uptime. When a critical piece of business technology fails, it can take time to locate the original invoice and then the warranties / maintenance agreement numbers relating to it.
OneCare combines all of your existing maintenance and warranty agreements into one simple annual contract with one number to call and one contract number if the worst happens and technologies fail. This simplifies the process of technology maintenance that can quickly become a costly administration exercise as a business grows. Whats more it covers all legacy technology assets and smart mobile, PDA, Tablet and Thin Client Devices. To put it simply, if you plug an item into a wall socket and use it for business we will cover it with OneCare.
Dynamic Technology Maintenance - OneCare
Our OneCare team work to gather all existing maintenance and warranties whilst categorising technology components with you as either: Critical, High Priority or Low Priority devices. This is a baseline for applying our dynamic methodology.
We ensure that appropriate cover is available for each of your devices and continues after the original contract expiry. By using the OneCare process we transform multi-contract, multi-contact system into an easy to manage programme.
By using economies of scale and dynamic cover and dynamic monitoring and coverage techniques we are able to offer substantial discounts on the existing maintenance contracts, lowering maintenance costs and reducing the cost of ownership of technology.
OneCare operates as either a standalone solution to customers, however if combined with SmartDesk it gives the following additional benefits:-
- Managed247 engineers raise calls directly to maintenance providers when no remote fix is available seamlessly and without the need of a call from the customer. We see the problem, we create the solution and we call you to let you know when the new part will arrive.
- SmartDesk continually monitors devices to categorise devices into Critical, High Priority, Low Priority groups, why pay high premiums on technology that are no longer used?
