What is the difference between shared, co-managed and dedicated IT support?

Shared means a pooled UK team supports you fully and you pay for what you use. Co-managed means we work alongside your in-house IT team to fill gaps. Dedicated means a named UK team works only for you. The same UK service desk and standards sit behind all three.

Do you offer 24/7 IT support?

Yes. We deliver IT support 24 hours a day, 365 days a year, staffed entirely from the UK, with multilingual cover for distributed teams.

Is your IT support team really UK-based?

Yes. Every engineer on every shift is a full-time Managed247 employee based in the UK. There are no offshore handoffs.

How much does managed IT support cost?

It depends on the number of users, the model you choose (shared, co-managed or dedicated) and the scope of services. Book a 30-minute discovery call and we will give you a tailored quote based on your environment.

How do you handle switching from our current provider?

Through a structured, staged transition. We document your environment and take over support in planned phases, so there is no gap in cover and nothing is dropped.

Service · IT Support

Managed IT Support Services in the UK

Q: What is managed IT support?

Managed IT support is outsourcing the day-to-day running of your IT to a specialist provider, a managed service provider or MSP, who takes responsibility for your service desk, devices, networks, cloud and security. The MSP resolves issues, monitors proactively and gives you one point of accountability, so your team is not tied up firefighting.

The UK's favourite IT service desk: shared, co-managed or fully dedicated, staffed entirely in the UK and delivered 24/7/365 by an award-winning team.

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Managed247 keeps your technology running so your people can get on with their work. From the service desk to the cloud platform beneath it, we act as an extension of your team, measured on first-time resolution and on an NPS of 94.1, against an industry average of around 60. Managed247 provides managed IT services and IT support services to organisations across the UK, all from one accountable, UK-based service desk.

Customer NPS, against an industry average of 60

24/7/365

UK service desk cover, every shift

100% UK

Every engineer is UK-based, always

As featured in: Financial Times, CRN, The Sunday Times, Business Insider, Deloitte, IT Europa and Trustpilot.

What is managed IT support?

Managed IT support is when a specialist provider, a managed service provider or MSP, takes day-to-day responsibility for keeping your technology working: the service desk your people call, the devices they use, the networks and cloud they rely on, and the security around all of it. Instead of your internal team firefighting tickets, an MSP resolves them, monitors proactively, and gives you a single point of accountability.

Managed247 delivers managed IT support as a fully UK-based service. Every engineer on every shift is a Managed247 employee in the UK, available 24 hours a day, 365 days a year, with multilingual cover for distributed teams. No offshore handoffs, ever.

Managed247 account manager in conversation with a UK customer about their managed IT support

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IT support that fits the way you work

There is no single right model for IT support, so we offer three, plus the network layer underneath. The same UK service desk, tooling and ITIL-aligned standards sit behind all of them, so you can outsource IT entirely, extend an in-house team, or hand over a single function.

Shared IT services

Pooled UK engineers for small and mid-sized teams. Enterprise-grade support, pay only for what you use, no offshore handoffs.

Co-Managed IT services

We work alongside your internal IT team: out-of-hours and holiday cover, overflow at busy times, and specialist escalation.

Dedicated IT services

A named UK team that becomes a true extension of yours. Same faces, same SLAs, every day.

Network support services

Resilient connectivity, monitored and managed around the clock so issues are caught before they reach your users.

All four run to ITIL service-management standards.

How our UK service desk works

Every ticket is handled by a real Managed247 engineer in the UK. No offshore routing, no scripts read by people who cannot fix the problem. We run to ITIL service-management standards, agree clear SLAs with you up front, and focus relentlessly on resolving issues the first time rather than simply logging them.

Onboarding is structured and low-risk. We learn your environment, document it, and take over support in planned stages so nothing is dropped. From there you get proactive monitoring, fast human response, and one accountable partner across your service desk, cloud and security.

Managed247 engineer working a ticket in the UK service desk

The Certifications That Matter: BSI ISO 9001, ISO 14001, ISO/IEC 20000-1, ISO/IEC 27001, Cyber Essentials Plus, Great Place To Work, FSQS Registered and Trustpilot Excellent.

Why businesses choose Managed247 for IT support

NPS 94.1. Measured every quarter, every customer, against an industry average near 60.
100% UK delivery. Every engineer is a UK-based Managed247 employee. No offshore handoffs.
Multilingual service desk. Cover for distributed workforces across the EU and beyond, without sacrificing UK delivery.
True multicloud. Certified expertise across Microsoft Azure, Google Cloud and AWS under one roof.
Independently assured. ISO 9001, 14001, 20000-1 and 27001, Cyber Essentials Plus, FSQS-registered, and rated Excellent on Trustpilot.
Award-winning. CRN Managed Service Provider of the Year (a rare 'Triple Crown'), Sunday Times Tech Track 100, FT 1000 and Deloitte Technology Fast 50.

A named Managed247 UK engineer at work for a single client

Local IT support, national coverage

We support regulated, always-on businesses across the UK, with local IT support for IT support in London, IT support in Birmingham, Manchester and IT support in Milton Keynes, and sector experience in finance and banking, manufacturing, retail, hospitality, professional services and not-for-profit. IT support is one of four services we run end to end, alongside Cloud, Cyber Security and IT Consultancy.

The City of London, one of the UK regions Managed247 covers from its 24/7 service desk

Locations

IT support FAQs

What is managed IT support?

It is outsourcing the day-to-day running of your IT to a specialist provider (an MSP) who takes responsibility for your service desk, devices, networks, cloud and security. The MSP resolves issues, monitors proactively and gives you one point of accountability, so your team is not tied up firefighting.
What is the difference between shared, co-managed and dedicated IT support?

Shared means a pooled UK team supports you fully and you pay for what you use. Co-managed means we work alongside your in-house IT team to fill gaps. Dedicated means a named UK team works only for you. The same UK service desk and standards sit behind all three.
Do you offer 24/7 IT support?

Yes. We deliver IT support 24 hours a day, 365 days a year, staffed entirely from the UK, with multilingual cover for distributed teams.
Is your IT support team really UK-based?

Yes. Every engineer on every shift is a full-time Managed247 employee based in the UK. There are no offshore handoffs.
How much does managed IT support cost?

It depends on the number of users, the model you choose (shared, co-managed or dedicated) and the scope of services. Book a 30-minute discovery call and we will give you a tailored quote based on your environment.
How do you handle switching from our current provider?

Through a structured, staged transition. We document your environment and take over support in planned phases, so there is no gap in cover and nothing is dropped.